[rti4empowerment] Citizen's Report Card

 

Friends,

Interesting slide presentation by Social Welfare Department, World Bank highlights the importance of citizen's feedback for improving service delivery and it is available at link given below:

http://siteresources.worldbank.org/INTSOCACCDEMSIDEGOV/Resources/BIHSocialAuditPresentation_AndreHerzog.pdf

Dhirendra Krishna

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