[Attachment(s) from Sunil Ahya included below]
Central Government takes a huge leap forward in the implementation of the RTI Act, 2005 by proposing to introduce a RTI Call Center integrated along with a Web Portal.
Please note that this proposal is applicable only for seeking information from Central Public Authorities, approximately 2000 in numbers across the country.
Following are the highlights of the Proposal -
Sunil.
P.S.
Attachments:
For further details please find the original 94 page document attached herewith this e-mail.
Web Link to the same: http://rti.gov.in/call_centre.pdf
Dear Friends,
Central Government takes a huge leap forward in the implementation of the RTI Act, 2005 by proposing to introduce a RTI Call Center integrated along with a Web Portal.
Please note that this proposal is applicable only for seeking information from Central Public Authorities, approximately 2000 in numbers across the country.
Following are the highlights of the Proposal -
- Project Objective:
> The e-governance strategy is based on the vision that all services which can be electronically delivered should be available in that manner to citizens.
> The strategy proposes that these services should be accessible (1) over the Internet and (2) through a Call Centre.
> The strategy sets forward a vision for electronic service delivery that does not do away with the need for personal contact but rather calls for it to be better supported by new technologies.
> The strategy proposes that these services should be accessible (1) over the Internet and (2) through a Call Centre.
> The strategy sets forward a vision for electronic service delivery that does not do away with the need for personal contact but rather calls for it to be better supported by new technologies.
- Envisaged Benefits to the Citizen:
> Power of information just a phone call away.
> Removes the hassles of physical presence at Central Public Authority for filing application.
> Money saved by way of travel time / wage loss as well as for making Drafts/ Postal Order from Bank and Post Offices.
> Government bears the cost of transmitting the application to the Central Public Authority.
> Citizen's handicap arising out of literacy level variations could be overcome by the Call Centre executives, who would understand, screen and do the necessary handholding in filing RTI applications.
> Removes the hassles of physical presence at Central Public Authority for filing application.
> Money saved by way of travel time / wage loss as well as for making Drafts/ Postal Order from Bank and Post Offices.
> Government bears the cost of transmitting the application to the Central Public Authority.
> Citizen's handicap arising out of literacy level variations could be overcome by the Call Centre executives, who would understand, screen and do the necessary handholding in filing RTI applications.
- How is it proposed to work for Citizens:
(a) Telephone Based Call Center:
(b) Internet based Web Portal:
> A Call Centre to provide information on RTI Act, file RTI / First appeal applications over the phone and track application/first appeal status.
> The Call Centre shall be accessible through two different tolled lines owned by DoPT through DOT.
> The Call Centre shall be accessible through two different tolled lines owned by DoPT through DOT.
1. RTI Application Line.
2. RTI Fee Line (the fee will be added to the telephone bill of the applicant).
2. RTI Fee Line (the fee will be added to the telephone bill of the applicant).
(b) Internet based Web Portal:
> Web portal to provide information on RTI Act, file RTI / first appeal application online and track the application/first appeal status.
> Web portal to facilitate payment of RTI application fee online:
> Web portal to facilitate payment of RTI application fee online:
1. Visa/Master Credit/Debit card, or;
2. Net Banking facility.
2. Net Banking facility.
- Some Noteworthy Statistics:
Historical Trend in RTI Applications / Appeals Received by Central Govt.:
Cheers,2005/06 -- 56,000;
2006/07 -- 1,71,000;
2007/08 -- 2,63,000;
2008/09 -- 4,00,000;
2009/10 -- 6,27,000;
2010/11 -- 5,55,000
DoPT of Central Govt. envisages that the current trend of annual growth of 30-35% in RTI applications will continue for some more years before it eventually stabilizes.2006/07 -- 1,71,000;
2007/08 -- 2,63,000;
2008/09 -- 4,00,000;
2009/10 -- 6,27,000;
2010/11 -- 5,55,000
Sunil.
P.S.
> By now, it is well established that Secrecy breeds Corruption and Transparency is the best anti-dote of Corruption.
> By now, it is also well established that there can be no better vigilance institution than appointing each and every single citizen of a country as an INSPECTOR over work, documents & records of the entire government.
> Hope, the State Governments will now follow the welcome initiative of the Central Govt.
> By now, it is also well established that there can be no better vigilance institution than appointing each and every single citizen of a country as an INSPECTOR over work, documents & records of the entire government.
> Hope, the State Governments will now follow the welcome initiative of the Central Govt.
Attachments:
For further details please find the original 94 page document attached herewith this e-mail.
Web Link to the same: http://rti.gov.in/call_centre.pdf
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Attachment(s) from Sunil Ahya
1 of 1 File(s)
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