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1.: RAILWAYS - Useful complaint phone number From: Mukund Lele

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1.: RAILWAYS - Useful complaint phone number

Posted by: "Mukund Lele" mukundlele@yahoo.com mukundlele

Thu Dec 8, 2011 11:46 pm (PST)

>
>From M.V.Ramana Murthy ,
>Incident 1
>It happened few months back. We were travelling and I and my family were waiting in the A/C waiting room at Secunderabad Station. The attached bathroom was not clean and was giving bad smell. Added to this dicomfiture, the bathroom door was not closing tight , and I also observed that shutter was not closing tight because of faulty door closer. I complained to the attendant .
>I also sent an SMS " The bathroom of A/C waiting room on platform No 1 of Secunderbad Station is dirty and stinking. Pl arrange cleaning . Also the the door is not closing properly". After few minutes we left the waiting room as our train arrival was announced. Within few minutes I received text reply from Railways, givinng an Id No and that action will be taken . After few hours I received a message that the bathroom has been cleaned . After ten days I received another message that the faulty door has been repaired and thanking me.
>Incident 2
>Recently on 24 th October I and my wife were travelling by Hyderabd Ajmeer Express on our Rajasthan trip. Next day morning , I noticed there was no water in the bathroom and the taps are all dry, wheras our journey will continue and we will be reaching our destination ( Bhilwara near Ajmeer) after another 18 hours. I was worried that it is going to be a miserable time to travel without water. Water or No water, people will continue to use the bathrooms and the stink will become unbearable. I complained to the Conductor. I also sent a SMS "Travelling in the A1 compartment of Hyderabad Ajmeer express train No 12720. No water in the bathrooms . Pl arrange. Also replace leaking valves else problem repeats." Pat came the reply" Your reference id is 1110250019. For status visit www.scr.indianrailways.in. or SMS as STATUS<SPACE><id> TO 8121281212 . Thanks for registering complaint " . After about 20 minutes I  received message that water will
be filled at the nearest Railway station having water filling facility. At Itarsi station water was filled and we had no problem . After about a week I received another message that the faulty valves have been replaced . It wa amazing.
>I am thankful to the Railway authorities for introducing a sytem where one can complain from a running train and doubly grateful that they have acknowleged the complaint and attended.
>I collected this help line number from the Railway waiting room !
>Many times while travelling by train  we are put to unexpected incovenience , we react by cursing and criticizing. No other response. Ofcourse once we reach our destination we just forget.
>There is no use in cursing the darkness around you, do light a candle however small it be, it gives an inspiration and ten more candles will be lit . The process continues reducing the darkness.
>The Railway Number to which you can SMS is   8121281212 . Please pass on this message to your friends and it may help some one in need in cluding you .
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